Questions? We’ve Got Answers!
You’re not alone. many people just like you are curious about the process, and exactly how we can help. Look through some of our most common FAQ – you might be wondering the same thing.
Please check out our services page HERE to get an overview of what is included in a house cleaning service.
We bring all the cleaning supplies required to exceptionally clean your home. We always try to cater to our customers, so if you prefer us to use a certain product you provide, we will.
The day of Service
Your cleaning professionals will arrive within the 1 hour arrival window you booked, and they will deliver a thorough cleaning.
Your card on file will be charged at the end of day after the job is complete.
Nope! If you need to be out and about that day, don’t worry. Call, text, email or chat costumer support (713) 900-8242 to find out the way we can help you.
Just be sure to provide specific entry instructions to avoid a lock-out fee.
We make sure that all our cleaners are pet lovers! However, we do require that all dogs are secured away so that we can spend out time cleaning instead of being distracted :).
We will charge a lockout fee if we arrive to a home with pets loose and no pet parents present.
Please contact 713 Cleaning support via phone or text and let us know where you leave the key or ask for a lockbox, we will place one in your property.
Manage Your Account
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.
Pricing & Policies
You can apply a discount/gift/referral code to a future appointment by logging into your account HERE and click “Make Changes” to the appointment of your choice. Then, simply enter the code into the appropriate field and click save changes. The system will automatically apply the code to the appointment you modified. You can not apply your discount code to a past appointment that is already completed.
Gift cards can be purchased HERE and are delivered instantaneously via email.
REFER AND SAVE $100!
Once you have an account, simply log in HERE. Look at the top right of your landing page, then locate and click “Refer Friends to Earn Rewards” OR go to directly to the referral page HERE.
On the referral page, you can copy and paste your referral link into an email to send your friends and family OR, you can just give them your code, which will be an alphanumeric string of characters.
To redeem your rewards, enter your code during a one-time booking or log in to your account HERE and select a future recurring appointment and click “Make Changes”.
Then simply scroll to the “Discount / Gift / Referral Code” section and enter your code to apply the discount.
We estimate by the square foot, please schedule a free consultation HERE
We estimate by square foot and scope of work, please schedule a free consultation HERE
Trust & Safety
While we don’t expect anything to go wrong, it can happen. If anything should go wrong during your appointment, please don’t hesitate to contact us right away HERE and we will correct the issue in the most expedient way possible.
We have three levels of security in place. First off, our booking page is protected by extended validation SSL.
Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by STRIPE and are layered on their own 256-bit security protocol.
In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very very seriously.
We guarantee our service! That means if you are not completely satisfied, we’ll come back out and make it right free of charge!
If you were not completely satisfied, we will make it right with our 100% satisfaction guarantee!
If you are still not completely satisfied after that, we will offer a full refund of the services provided.
Vacuuming before allows the steam cleaning process to work even more effectively, because an entire top layer of dust, dirt, hair, and other debris has already been removed.
A Bigger room than 200 square foot is considered 2 rooms
We don’t move big items, but the more you’ve done to expose as much carpet as possible, the more surface area the pro can clean.
It can take about 6 to 8 hours for carpets to dry completely, depending on airflow.